ConVox Express IVRS
Looking for a IVR application which
- Answer Your Customer’s Call 24X7
- Give Information on call in Multiple Languages
- Forward calls to any number on selection
- Design your own call flow &Change it any time
- Record / create voice prompts through Phone Call
- Get Online Reports of calls in Real Time
What You Get With ConVox Expres IVRS
Interactive voice response (IVR): Callers hear a recorded message and can select which department to talk to,using their telephone keypad.
Hosted Online Management :Login to setup or amend any aspect of the solution, changes made are implemented instantly.
Time of day routing : Control routing options by time of day, set up where calls divert during and outside of office hours.
Call Record : Record inbound calls and have them saved on our network server
Music on hold : Pre-recorded music and apology announcements that callers hear whilst on hold.
Mid-Call transfer : Transfer calls between departments without using extra phone lines.
Call Queue : View and manage call queue levels with built in volume alerts
Out of hours routing : Choose an alternate number to divert calls outside of working hours
HOW IVRS CAN BENEFIT YOUR BUSINESS
- Lower Total Cost of Ownership (TCO)
- Replace Legacy IVR Systems
- Increase Capacity, Reduce Staff
- Improve Caller Usage and Retention
- Simplify Integration via Web Services
- Focus on your core business
- Gain real-time visibility for monitoring and reporting
- Pay-per-use billing structure
- No dedicated development or maintenance personnel
- No ongoing telecom overhead or long distance costs
- Automate Common Calls Quickly