Data Center at the centralized location have application server which is used for login, logout, monitoring,
agent pop-up, ACD ( Automatic Call Distribution) etc., based on the load distribution requirement other server
functions can be implemented in same or in different server.
Agents are connected to the center server through Internet connection for the data exchange and PSTN for the
voice calls. Central server will have PRI interface for connecting to the agents at the dealer location and and
GSM interface for connecting to the end customer.