ConVox presents a versatile platform for Call Center Services
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Multi-Channel Routing, Real-Time Reporting & Dashboards, No Initial Cost. Run Your Own Call Center in a Browser. Predictive dialer. inbound & Outbound calls. Advanced IVR. Progressive dialer. CRM integration.
Our Services
Fall In Love With Our Features
Automatic Call Distribution
ACD Software helps the inbound call centers by picking and choosing the most suitable agent for a particular caller based depending on their past complexity of problem, calling history, agent’s skill etc.
CRM Integration
Depending on the requirement, CRM can be customizable and can be integrated with the call center. Third party CRM’s like sales force etc can be integrated.
Call Recording
Call recording of all voice calls can be recorded and saved in the server.
Interactive Voice Response
Automated Interactive Voice Response will help the callers to choose the the service they are looking for, including language selection option while being guided through various prerecorded voice prompts.
Live Call Monitoring
Allows you to listen to the calls taking place in your call center. But with live monitoring, you can listen to these calls in real time .
Dialers
Out Bound Call Center can be configured for preview, progressive and predictive outbound dialing mode.
- We are Market leader in Contact Center Solutions.
- Highly experienced team with rich Telecom Expertise.
- We market products/services under the brand ConVox.
- Our Products include Call Center Solutions, IP-PBX, IVRS, Audio Conferencing, Voice Loggers, Cloud Telephony, Voice Blaster.
- ConVox is a flagship brand of Deepija Telecom Pvt Ltd. Established in 2003, by Alok Kaushal and Deepak Agarwal.
- They are Software Engineers with varied experience in Software and Telecom Industry. 150+ Employees, most of them (80%+) are engineers.
- Specialization in VoIP and CTI technologies.
About Us
- We are Market leader in Contact Center Solutions.
- Highly experienced team with rich Telecom Expertise.
- We market products/services under the brand ConVox.
- Our Products include Call Center Solutions, IP-PBX, IVRS, Audio Conferencing, Voice Loggers, Cloud Telephony, Voice Blaster.
- ConVox is a flagship brand of Deepija Telecom Pvt Ltd. Established in 2003, by Alok Kaushal and Deepak Agarwal.
- They are Software Engineers with varied experience in Software and Telecom Industry. 150+ Employees, most of them (80%+) are engineers.
- Specialization in VoIP and CTI technologies.
How Deepija Differs?
At Deepija , work doesn’t stop at delivery of services. We continuously Improve our processes & skill-sets of our workforce so that we Increase our capabilities. We keep Improving Quality of our Solutions with latest technology and with the best open source available. So that our customers get Economical and Robust solutions. Our processes are systematically aligned with Customer Expectations and there business goals. Our success rate in Customer Retention is more than 98%.
Modular Solution
Switching, Application & Database servers are on single or multiple servers.
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